Aces Bet Privacy Policy — Your Data Is Safe With Us

What Information We Collect

Aces bet collects certain information to keep its services running smoothly and to give you the best possible experience. This process is fully transparent and based on your consent.

Information Provided at Registration

When you open an account with aces bet, you will be asked to provide the following information:

• Full Name (as per national ID)
• Mobile Number
• Email Address
• Date of birth (for age verification)
• Residential Address (for KYC verification)

Automatically Collected Data

When you use aces bet, certain information is collected automatically to help us improve our services:

How Your Information Is Used

Aces bet uses your information only for specific, legitimate purposes. We never use your data unnecessarily or sell it to third parties.

• Service Delivery: To manage your account, process payments, and deliver gaming services.
• Identity Verification: To complete the KYC process and maintain account security.
• Customer Support: To resolve your issues and complaints as quickly as possible.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
• Service Improvement: To improve aces bet's services based on your experience.
• Relevant Offers: To inform you of bonuses and promotions tailored to your preferences (you can opt out at any time).

Data Storage & Retention

Aces bet stores your data on secure servers. Retention periods vary depending on the type of data and applicable legal requirements.

Retention Period

• Account Information: Retained for the duration of active membership + 5 years after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years, as required by law.
• Gaming history: 3 years or as required by law.
• Cookies & Tracking Data: Cleared at the end of your session or per your preferences.

Sharing Information with Third Parties

Aces bet never sells your personal data. However, limited information may be shared with trusted third parties where necessary to operate our services.

When Your Information May Be Shared

• Payment Processor: Only the minimum data required to process transactions via Mobile Pay, Nagad, Rocket, and other payment gateways.
• Law Enforcement Agencies: In response to a court order or a lawful government request.
• Fraud Prevention Services: With specialist agencies to help detect suspicious activity.
• IT Service Provider: For technical support purposes, under strict confidentiality agreements.

Cookie Policy

Aces bet uses cookies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

Cookie Type

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: Collected to understand site usage; all data is fully anonymized.
• Marketing Cookies: Used to display relevant offers. You can disable this through your browser settings.

Cookies can be deleted or disabled through your browser settings. However, disabling essential cookies may prevent some aces bet services from functioning properly.

Your Rights

Aces bet believes you have full ownership of your personal data. You can exercise the following rights at any time:

• Right of access: You can ask to know exactly what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Where there is no legal obligation to retain it, you may request that your data be deleted.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
• Right to data portability: You can request a copy of your data.

To exercise any of these rights, email us at support@acesbet.biz or reach out via live chat. We will do our best to respond within 30 days.

Security Measures

Aces bet uses industry-leading technology to protect your data. Our security systems are updated on a regular basis.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA) is supported.
• Automatic alerts triggered upon detection of suspicious login activity.
• Regular security audits and penetration testing.
• Staff access to data is restricted to what is strictly necessary.

Children's Privacy

Aces bet is strictly for adults (18+). We never knowingly collect personal information from anyone under 18.

Age verification is carried out at registration. If we become aware that data belonging to a minor has been collected, we will immediately delete that information and close the account. Parents or guardians may contact us at support@acesbet.biz regarding this matter.

Privacy Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@acesbet.biz
• Live Chat: Active 24/7

When submitting a data privacy request, please include "Privacy Request" in the subject line. We will respond as soon as possible.

Privacy Policy Updates

Aces bet may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or SMS. The date of the latest update will always be shown at the top of this page.

Continuing to use aces bet after any changes takes effect will be considered your acceptance of the updated Privacy Policy. You may contact support at any time to request a copy of a previous version.